Remote Support System (RSS) : Screenshots!

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Remote Support
Click the thumbnails for a closer look (when available).

Client Connection Wizard

This is the program that you create with the Client Setup. When the client runs the .exe, they are presented with a connection wizard to guide them.

Server Startup

This is the program that you run to allow clients to connect back to your PC. Has options for strong 128 bit encryption and connecting via a repeater for use while traveling.

Custom Invoice Template

New in version 1.4 is the ability to create your own custom invoices. The invoice is simply an HTML file that you can create / edit with any standard editor. By the use of variable as shown above the appropriate info is substituted at runtime.

Custom Invoice Sample

This is a screenshot of the same invoice template shown at the left, shown how it will look with the information filled in at runtime.

Client Setup

This is used to configure your client distribution exe. All options are available through a point and click interface no programming knowledge required here!

Session Request

For your repeat customers, setup the client listener, and you will be able to have their machine call you un-attended when you request it. No open ports required when idle!

Client Listener

The other side of the Session Request program. This piece is installed on the remote client PC to allow you to make future support calls, without the user's interaction. Best of all, unlike many programs out there, NO OPEN PORTS are required to provide this capability, so no security threats.

File Transfer

Not only can you control the client's remote PC, but you can also send and receive files to and from your PC. All features are available from the easy to use interface you see above.

Timer w/System Menu

This session timer will appear in the top center of both your and your client's PC during a support session. From the system menu you can hide/show desktop icons, get the system ready for a reboot, set it reboot into safemode, and install the listener program. New in version 1.4 is ability to add session notes to the invoice, this feature is provided by the notes icon on the Tools menu toolbar.

Timer w/Tools Menu

The tools menu is also available from the session timer. Using the RSS Tool Builder, you can turn your favorite programs into tools that can provide you with an un-ending variety of utilities. All of them will be available from your custom Links menu. By adding these files to the Tools menu, they will always be just one click away during your remote session.

It's Over When YOU
Say It's Over

No matter what happens to your connection with the client, RSS will always call you back. Bad wireless connections, buggy spyware infested PCs, or someone tripping over the ethernet cable, none of these will phase RSS's ability maintain your connection.

Server Toolbar

Once the Server is connected to the Client, the tech is presented with an array of options. Using the toolbar can be invaluable, when it comes to making your support session as short as possible. Tools from left to right include: Send Ctrl+Alt+Del to Client, Toggle FullScreen Mode, Connection Options, Refresh Screen, Sent "Start" (Ctrl+Esc) to Client, Send Custom Key, Show Status Window, Reset Connection, Toggle Client Input/Blank Client Sceen, Initiate File Transfer, Select Single Window, View Full Desktop, and Initiate Chat.

Client Tool Builder

Now you can turn most of your favorite programs into tools that can be used on remote systems! Simply navigate to the Tool Builder located on the Tool Links menu and start the easy 1-2-3 step process of creation.

Client Tool Builder

The Tool Builder creates a single file, that once added to your toolbox can be auto-downloaded and executed with a single click on the remote PC. Because programs that you have turned into RSS Tools don't actually install on the remote system you can actually use commercial software that you have already paid for without being in violation of many end user agreements!! RSS once again helps you save your hard earned dollar!